FAQ

How long will it take to receive my order?

Our products are made to order so please allow 2-4 business days for dispatch. Deliveries typically arrive 1-2 business days after dispatch. 

Do we offer Afterpay?

Yes Afterpay is available - show now, pay later.

What is your returns policy?

You have 30 days from receiving your order to request a return (items must be unworn, unwashed, and in original packaging). A $5 restocking fee applies; shipping costs are non-refundable and returns postage is at your expense. Custom items cannot be returned unless faulty. For more information on our returns policy please follow this link to view our full refund policy.

Do you offer exchanges?

Yes—simply return your original item for a refund (minus restocking fee) and place a new order for the size or color you’d like. This is the fastest way to guarantee you get the correct item.

How do I care for my StreetLine Collective apparel?

Wash inside-out on a cold cycle, hang to dry, and avoid bleach or harsh detergents. Do not tumble dry.

Do you do custom designs or bulk orders?

Absolutely! We’re happy to work on one-off custom jobs and bulk/team orders. Email us at info@streetlinecollective.co.nz with your ideas, quantities, and timeline, and we’ll get back to you with a quote.

Can I track my order?

Yes—once your order ships you’ll receive a confirmation email with a tracking link so you can follow its journey right to your door.

My question isn’t answered here—how can I get in touch?

Drop us a line anytime at info@streetlinecollective.co.nz or send us a DM on Instagram @streetlinecollectivenz, and we’ll respond within 24 hrs.